ISO 9001:2008 Registered
UKAS Quality Management

NORCO'S MISSION STATEMENT:
To improve the economic well-being and quality of life of all stakeholders.

ABOUT THE COMPANY

OUR GOAL:
To develop Norco Industries into a great company; one aimed at being the most respected and admired in the industry niches it serves and to exceed the ever-increasing demands and expectations of our customers.

OUR AIM:
To aim Norco Industries toward our goal through profound knowledge of our system.

OUR SYSTEM:
To establish and maintain an operating system that is rapid, flexible, and workable; a knowledge-based system that promotes growth of the individual and Norco Industries; a system that is designed to produce an excellent return on effort and one that delivers a product that exceeds our customers' demands and expectations.



QUALITY POLICY

UNDERSTAND the CUSTOMER:
We must know who our customers are and what they expect from us. We work with our customers to precisely define their demands and expectations so we are able to meet or exceed them while measuring our results.

Stakeholder: anyone who will suffer
if the enterprise fails.

SET GOALS:
Exceeding demands and expectations means that we deliver a higher degree of perceived value than what is specified. The quality of our products and services must surpass that of our competitors. Seeking our applicable "best practices" from our own or other supporting industries helps us set appropriate improvement goals. The goals we set establish the direction, level, and urgency of the desired improvements, as well as the resources required to accomplish them.

TAKE ACTION:
"A Vision Without a Plan is a Dream."
Once improvement goals have been set, improvement programs are implemented (Vision is Action). Progress is measured regularly.

WIN CUSTOMER SATISFACTION:
Customers are periodically requested to evaluate our efficiency following the delivery of products or the performance of services. This feedback is utilized in measuring our performance against customer expectations. Once measured, the information is utilized in the setting of new goals.



Norco Industries, Inc. is situated in Elkhart, IN. Our office is located on Jeanwood Drive and Cooper Drive, and our state-of-the-art manufacturing facilitiy is located on County Road 6 and Northland Dr.

 

MANUFACTURING FACILITY
2600 Jeanwood Drive
Elkhart, IN 46514
Phone: 574-262-3400
Fax: 574-264-2366

CORPORATE OFFICE
365 W. Victoria St.
Compton, CA 90220
Phone: 310-639-4000
Toll Free: 800-347-2232
Fax: 310-639-7411


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